At GameTwist (Novomatic), we understand the importance of providing a seamless support experience for our players. Our customer support team is dedicated to assisting you with any questions or concerns you may have.
Customer Support Availability
Our customer support team is available 24/7 to assist you with your queries. You can reach us through email. Please note that our response times are typically within 15 minutes, but may vary during peak periods.
Live Chat Support
Unfortunately, we do not currently offer live chat support. However, you can reach us through email or by visiting our Help Centre for self-service options and FAQs.
Email Support
If you have a query or concern, please feel free to email us. Our team will respond as soon as possible. Please note that we do not provide technical support through email; instead, use our Help Centre for troubleshooting guides and FAQs.
Help-Centre Access
For answers to common questions, please visit our Help Centre. It's packed with information on gameplay, account management, security, and more. You can also browse our FAQ section for quick solutions.
Verification or Account-Help Support
If you need assistance with verification, lost passwords, or other account-related issues, contact us through email. Our team will guide you through the process to resolve your issue.
Responsible Gambling Assistance
If you feel that gaming with GameTwist (Novomatic) is affecting your life or causing problems, please contact us immediately. We offer links to responsible gambling resources, such as GamCare and GambleAware, on our Help Centre page.
Technical Support
For issues related to gameplay functionality or platform performance, check out our Help Centre's troubleshooting section for guidance before contacting us through email.
Complaint or Dispute Guidance
If you have a complaint or concern about your gaming experience with GameTwist (Novomatic), please contact us directly via email. We will work to resolve the issue as quickly and efficiently as possible.
Communication Response Expectations
Please note that our response times are typically within 15 minutes for urgent matters. If your query is non-urgent, we'll respond as soon as possible during our regular business hours (24/7).
Account-Security Assistance
To ensure account security, please always use a secure password and enable two-factor authentication whenever possible.
Mobile and Desktop Support Accessibility
Our platform is optimized for play on both mobile devices and desktops. If you experience any technical issues while playing on either device, try restarting your browser or clearing cache before reaching out to us through email.
Preferred Contact Methods
We prefer that players communicate with us using our official contact channels (email). This allows our team to respond promptly and resolve any issues efficiently.
General Support Workflow
To get started, please choose the most suitable support channel based on your needs:
When reaching out to us through email or other channels, be sure to provide detailed information about your issue. This will help our team resolve the matter faster and more effectively.
Multilingual Support
Our platform is designed for international players and offers multilingual support in various languages (including English).
Self-Service Help Options
For frequently asked questions and quick solutions, please visit our Help Centre page or browse through our FAQs. If you're still unsure about something, feel free to contact us.
By choosing GameTwist (Novomatic) as your social casino of choice, you can rest assured that we'll be here to support you every step of the way.
